The complexities and confusion surrounding how to effectively access and utilize private insurance benefits is a significant issue for individuals calling the NJCR line and looking to secure treatment for a family member.
Accessing and utilizing insurance benefits for treatment has been a roadblock for many families affected by the opioid epidemic and seeking the right treatment option for family members.
Another roadblock is full understanding of the treatment options offered by providers and how their coverage works.
NJCR will expand its staff of insurance benefit specialists, along with adding a legal consultation component to provide its staff and callers with the most accurate information about their benefits and how to appeal denials and a full understanding of their legal rights.
NJCR will expand its Family Education Workshops across the New Jersey.
An expanded series of educational workshops for families will cover a variety of topics ranging from insurance coverage and benefits, basic Substance Use Disorder (SUD) education and how to start and maintain SUD self-help groups, to evidence based practice family support and communication.
NJCR will be providing these free workshops and trainings in partnership with existing and newly starting county recovery wellness centers, family support groups/coalitions, and treatment providers.
Our goal is to strengthen the capacity of family volunteers and organizations to provide strong support to their communities. Announcements of expanded educational series, workshops and trainings, will be launched in early January.
NJCR is the only call line in New Jersey dedicated to providing counseling specifically to individuals and families coping with opioid dependence.
People calling on behalf of themselves receive access to a Certified Alcohol and Drug Counselor.
Those calling on behalf of a family member or friend are connected to a Peer Recovery Specialist or family member who can share a personal experience with recovery and who understands the unique and complex effect of SUD on relationships.
NJCR understands the pathways to treatment, support services and community recovery options.
Our Family Peer Specialists can help you to understand and connect with appropriate resources for both yourself and your loved one.
Call NJCR at 855-652-3737 Monday through Friday 8:00 a.m. to 10:00 p.m., and weekends 5:00 p.m. to 10:00 p.m.